STEPS TO SERVICES

Documentation &
Insurance Forms

Our office provides services Monday-Friday. We strive to be flexible of working around your families specific needs. Your availability will be noted from your intake form. 

New Patients

Insurance

More Than Speech accepts a variety of insurances. Please inquire for specific plans accepted by emailing info@morethanspeechfl.com or calling our office during administrative hours at 407-637-2277. Please note that administrative hours vary from treatment hours.

Insurances Accepted

  • Commercial Insurances

    • United Health Care

    • UMR

    • Cigna

    • Aetna

    • Oscar

    • Humana Commercial

    • BCBS (certified OON)

    • Tricare (certified OON)

  • Medicaid Insurances

    • Children’s Medical Services (CMS) Medicaid 

    • Humana Medicaid

  • Private Pay

    • If your insurance does not cover therapy, we have self-pay options.
      Please reach out to info@morethanspeechfl.com for a full pricing list.

Insurance Coverage 

We must obtain a copy of your current valid insurance to provide proof of insurance. If you have insurance coverage for our services, we will work with you to help you understand your insurance benefits and your personal financial obligations regarding your services at our office. As a courtesy to you, we will verify your insurance coverage and, in most cases, file your insurance claim for you;  however, we must emphasize that as medical providers, our relationship is with you, not your insurance company. You are ultimately responsible for payment of your services in our office. 

Steps to Services 

  • Complete Intake and Consent Forms provided to you by our intake coordinator.

  • Submit Physician's Referral:

    • A referral from your physician is required before we can begin therapy.  Please ask your physician to fax a referral to our fax 407-386-8466.  If you have a copy, you can take a picture and email it to info@morethanspeechfl.com

  • Are you transferring services?

    • If your child has received therapy from another agency within the last 6 months, a copy of the evaluation and care plan from the previous agency is also required before we can complete a benefit check.  Please email copies to info@morethanspeechfl.com

  • Benefit Check:

    • If you are utilizing your commercial insurance carrier, we will check your insurance benefits and request authorization (if applicable) from your insurance company. Please note, this can be a lengthy process and can unfortunately take from days to weeks depending on your insurance provider. 

  • Scheduling the Evaluation:

    • Once all the required documentation has been completed, we will contact you directly to schedule an evaluation.

Evaluation

What is an evaluation?

After completing the necessary intake forms provided to you by our intake coordinator, we will schedule you with one of our therapists to complete a comprehensive evaluation.

 

During the session the therapists will use formal evaluation measures to determine your child's individual profile to guide therapeutic sessions. A parent interview will be conducted as well to give our therapists a more in depth background of your child's interests, developmental milestones, and challenges in their natural environments.

 

From this a formal report will be documented and a plan of care will be created to address your child’s specific needs.

Scheduling

  • During your therapy evaluation:

    • Your therapist discusses frequency recommendations for therapy.

    • Your therapist asks you to provide weekly availability (days & times) to attend weekly recurring therapeutic appointments.

  • After your therapy evaluation:

    • We will thoughtfully match you with a therapist with expertise in the area for which you are seeking services.

    • We will reach out to you to schedule therapy times that align with your preferred availability provided during intake to add you to the recommended therapist's recurring schedule.

    • As you progress through with therapy, you and your therapist might decide to make changes to the planned schedule. 

  • Attendance: 

    • Our goal is to provide our patients with the best possible care. When you miss appointments, your child misses out on treatments and services that are important to your child’s development.

    • Your therapist will work with you to develop a plan that’s realistic for your family, to ensure attendance at your child’s therapy sessions.

    • If you exceed our company policy’s allowable missed appointments, or if you miss appointments without providing advance notice, it may result in discharge from therapy.

Therapy Expectations

  • What You Can Expect From Your Therapists

    • Treat you and your child with respect.

    • Provide safe and high-quality care.

    • Structure your child’s care around specific goals, which are developed in collaboration with you during the evaluation process.

    • Provide treatment options based on evidenced-based practices, which research has shown to be effective.

    • Provide direct care to your child during treatment sessions and indirect care with session summaries following the sessions with suggestions to caregivers for home-carryover. 

    • Communicate openly and honestly with you.

  • What Your Therapists Expect From Their Families

    • Communicate with therapists about your needs and therapy goals.

    • Collaborate with your therapists to create a weekly recurring therapy schedule that works with your schedules and resources.

    • Treat staff and each other with respect.

    • Make every effort to attend scheduled sessions and arrive on time. If you can’t, you’ll provide advanced notice.

    • Participate in home carryover exercise recommendations. 

    • Respect the privacy and rights of other patients and families at our clinic. 

Billing 

  • Invoicing

    • More Than Speech collects estimated amounts of your deductible, copayment, or coinsurance. Invoices are sent to our patients on a bi-weekly basis.  

    • How will I receive and pay my invoices?

      • Invoices will be sent from QuickBooks to your email address on file. We ask that every patient have an updated credit card authorization form on file to be charged bi-weekly of the estimated total amount in order to continue to receive services. 

  • Patient Statements

    • Patient statements are generated from QuickBooks and sent to the email provided to us around the 1st and 15th of each month (around a 2 week basis) and contain the portion of our charges for which you are responsible. You may, at any time, request a complete statement from our billing department listing all account activities. Most of these account activities will also appear on your Explanation of Benefits (EOBs) that you receive directly from your insurance carrier(s). 

  • Payment 

    • Payments are due within 72-hours from the invoice due date sent via QuickBooks.

    • Types of Payment Accepted 

      • More Than Speech accepts payment from Visa, American Express, Discover, Mastercard, Health Savings Accounts (HSA), and Flexible Savings Accounts. 

      • More Than Speech does not accept payments in the form of cash or checks. 

    • We realize that temporary financial issues may affect timely payment of your account. If such problems arise, we urge you to contact our office at 407-637-2277 or by email at billing@morethanspeechfl.com for assistance in the management of your account.

  • Insurance Coverage Change

    • If your insurance changes, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. If your insurance company does not pay your claim, the balance will automatically be billed to you.

  • Billing Contact

Cancellation Policy 

  • Missed Sessions

    • Your appointment time is specifically reserved for your child; therefore, appointment cancellations must be made 24-hours in advance. All missed appointments will be documented on your child’s permanent attendance record.

      • If you miss your appointment without proper notification, we reserve the right to charge you a cancellation fee per discipline, per child. 

      • If your child misses 3 or more unexcused appointments within a 60 day period, More Than Speech FL, LLC reserves the right to place your child’s services on hold.

      • Excused absences in excess of 3 or more missed appointments will be reviewed and may result in a reduction of current appointment times and/or placed on the waiting list.

      • Repeated cancellations/late arrivals may result in dismissal from our practice.

  • Late Arrivals

    • We value the time we have set aside to see and treat your child, if you are late, you may be responsible for a late-fee penalty.

  • Rescheduled Appointments

    • If you miss your rescheduled appointment, you are subject to the cancellation fee regardless of the reason for the cancellation.

Contact Us For An Initial Evaluation

407-637-2277 | info@morethanspeechfl.com

Schedule An Evaluation

We provide a comprehensive evaluation for a variety of speech, language, and occupational needs.  Please review our list of evaluation types and contact us.